Your Right to Make a Complaint
The complaint process is outlined in this policy: SS1-07.06
You have the right to make a complaint and to be informed of whom to call for help. You have the right to make a complaint without any form of retaliation. If you believe any of your rights have been violated or have other questions, concerns, or complaints about your rights or your care, you may contact one or more of the following:
Tropical Texas Behavioral Health Client Rights Officer: Nancy Ochoa
Client Rights Department
Office Telephone Number: (956) 289-7052
Toll-Free Telephone Number: 1-800-687-7048
Fax Number: 956-289-7051
Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Physical Address: 1901 South 24th Ave. Edinburg, Texas 78539
Mailing Address: P.O. Drawer 1108 Edinburg, Texas 78540
If your complaint is not resolved by Tropical Texas Behavioral Health to your satisfaction you may contact:
SUD Complaint Process:
Texas Health and Human Services Commission
Direct Complaints against this program or staff of this program to: This email address is being protected from spambots. You need JavaScript enabled to view it. OR
Substance Abuse Compliance Group Texas Health and Human Services
P.O. Box 149030
Mail code: E-249
Austin, Texas 78714-9347
1-800-458-9858, Option 6
Health and Human Services (HHS)
Office of the Ombudsman-Behavioral Health
P.O. Box 13247
Austin, Texas 78711-3247
1-800-252-8154
Fax: 1-888-780-8099
Online at: hhs.texas.gov/ombudsman
Health and Human Services (HHS)
Office of the Ombudsman-Intellectual Disabilities Unit
P.O. Box 13247
Austin, Texas 78711-3247
1-800-252-8154
Fax: 1-888-780-8099
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Su Derecho de Presentar una Queja
El proceso de quejas se detalla en política: SS1-07.06
Usted tiene el derecho de presentar una queja y a estar informado sobre a quién llamar para pedir ayuda. Usted tiene el derecho de hacer una queja sin recibir represalias de ningún tipo. Si acaso usted cree que se ha infringido cualquiera de sus derechos o si tiene otras preguntas, inquietudes, o quejas sobre sus derechos o su tratamiento, usted puede comunicarse con uno o más de los siguientes:
Tropical Texas Behavioral Health Departamento de Derechos del Cliente: Nancy Ochoa
Numero de oficina: (956) 289-7052
Numero gratuito: 1-800-687-7048
Numero de Fax: 956-289-7051
Dirección de correo electrónico: This email address is being protected from spambots. You need JavaScript enabled to view it.
Dirección: 1901 S.24th Ave. Edinburg, Texas 78539
Dirección Postal: P.O. Drawer 1108
Edinburg, Texas 78540
Si su queja no es resuelta por Tropical Texas Behavioral Health, puede comunicarse con:
SUD Proceso de Denuncia:
Comisión de Salud y Servicios Humanos
Dirige quejas directas de este programa o del personal de este programa a: This email address is being protected from spambots. You need JavaScript enabled to view it. O
Grupo de cumplimiento del abuso de sustancias Salud y Servicios Humanos de Texas
P.O. Box 149030
Mail Code: E-249
Austin, Texas 78714-9347
1-800-458-9858, Opción 6
Departamento de Salud y Servicios Humanos Oficina del Ombudsman
P.O. Box 13247
Austin, Texas 78711-3247
1-800-252-8154
Fax: 1-888-780-8099
Online at: hhs.texas.gov/ombudsman
Departamento de Salud y Servicios Humanos Oficina del Ombudsman-IDD
P.O. Box 13247
Austin, Texas 78711-3247
1-800-252-8154
Fax: 1-888-780-8099
Dirección de correo electrónico: This email address is being protected from spambots. You need JavaScript enabled to view it.