Tropical Texas Behavioral Health is committed to protecting and respecting your rights as a client. All clients are entitled to the following rights:
Your Rights as a Client
- Right to Dignity and Respect To be treated with dignity, respect, and consideration for your individual needs and privacy at all times.
- Right to Privacy To have your personal health information kept private and confidential in accordance with HIPAA and Texas law.
- Right to Information To receive complete, current information about your diagnosis, treatment, and prognosis in terms you can understand.
- Right to Participate in Your Care To participate in the development of your individual service plan and to consent to or refuse treatment.
- Right to Refuse Treatment To refuse any treatment to the extent permitted by law and to be informed of the medical consequences of your decision.
- Right to Grievances To voice grievances about your care or treatment without fear of retaliation.
- Right to Freedom from Abuse To be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.
- Right to Non-Discrimination To receive care without discrimination based on race, color, religion, national origin, sex, age, disability, or payment source.
- Right to Information About Your Rights To be informed of your rights in advance of or at the point of receiving care.
How to File a Complaint
If you believe your rights have been violated, you may file a complaint without fear of retaliation.
Contact the Consumer Relations Department:
(956) 289-7000
1901 S. 24th Avenue, Edinburg, TX 78539
Monday–Friday, 8:00 AM–5:00 PM